Yes, absolutely! There is a space on the check out page to leave your note to be hand written on a card. Please scroll down on the checkout page, as the space is sometimes hidden. If you miss the note section, you can email info@heavensent.nl to add a note.

Yes, we are able to accommodate boxes of any number of products, including any single item on the build your own box page. 

Sometimes our emails get filtered in to Junk Mail. You will receive both an order confirmation and a shipping or pick up confirmation once your package has shipped or is ready for pick ups. If you have not received this please check your Junk Mail folder. Email info@heavensent.nl if you are still unable to find confirmation emails.

If you require any items to be packaged in separate boxes, to be sent to the same shipping address, please leave us a note at checkout detailing which items need to be packaged separately. Please scroll down on the checkout page to find the note section, as it can appear to be hidden. If you require the separate parcels to be delivered to more than one shipping address, you will have to place multiple orders. 

Processing Time 

We are committed to getting your order out to you or your loved one as quickly as possible. While most of the orders will be processed and packaged same-day, and sent out for delivery the following day, please add on 24 to 48 hours of processing time when estimating when your package will arrive. If you are concerned about timing, please send us an email.

Estimated Shipping Times

Currently, we can ship worldwide. Please know that we ship from The Netherlands so shipping fee is higher when you need your package to be delivered to another country then The Netherlands.

Processing time: The time I need to prepare an order for shipping varies. For details, see individual items. Estimated shipping times The Netherlands: 1-3 business days ` ~ North America: 2-5 weeks ~ Europe: 1-2 weeks ~ Australia, New Zealand and Oceania: 2-4 weeks ~ Asia Pacific: 3-5 business days ~ I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Do know that we carefully wrap all items and take utmost care of making sure the items arrive safe at your loved ones doorstep.

1. Personal Information I Collect To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of my personalised items, for example), if you contact me directly. 2. Why I Need Your Information and How I Use It  I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with AVG. I use your information as necessary to comply with my obligations under the Dutch Law Seller Policy and Terms of Use. 3. The third parties Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (b) enforce my agreements, terms and policies. (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. 4. The length of time I keep your personal information Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. 5. Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. 6. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me For purposes of EU data protection law, I, Roos Goosen, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@heavensent.nl. Alternately, you may reach me at: Heaven Sent Zijdesingel 21, 2261CA Leidschendam, The Netherlands Bedrijfsnaam: Heaven Sent Website: www.heavensent.nl. Land: Nederland KVK: 84241667 BTW/ NL003932634B18 VAT:NL003932634B18​